Terms and conditions
1) Who We Are
We’re TILE CZ s.r.o., known globally as Slade Czech. Based in Ostrava at Konečného 1941/8, we’re a registered business in the Commercial Register at the Regional Court in Ostrava (Section C, Insert 16999). No random pop-up company here—just a passionate team of leather lovers and masters of precise craftsmanship. Our company ID is 25381067, in case you’re into the official stuff.
2) Custom-Made = Exclusive Piece Just for You
No generic stock or one-size-fits-all nonsense here. You pick the color, size, and design, and we’ll make it exactly how you want it. Once your payment comes through, you’re officially on our VIP customer list, and our workshop gets straight to work.
3) Production Time
As soon as we get your payment, we grab the leather, needles, and rivets. In 3–5 business days, your piece is done. No endless waiting—just fast but meticulous work.
4) Price
All prices are listed in EUR, USD, or CZK—always including VAT. What you see is what you pay—no unpleasant surprises here.
5) Payment
Since we’re all about custom creations, payment is required upfront via bank transfer to account no. 942907001/5500 (Raiffeisenbank). Once the funds land, we dive into crafting your order.
6) Shipping
We ship via Česká pošta or DHL—your choice. Postal service can be slower, DHL is lightning fast. Shipping costs depend on weight and destination, and we’ll confirm the exact amount with your order.
7) Order Cancellation
You can cancel your order until we start production. Once the machines are rolling, it’s a bespoke item made just for you, so cancellation isn’t possible. We’re sure you get it—uniqueness comes with its own rules.
8) Warranty on Leather Goods
Our leather pieces come with an incredible 99-year warranty against craftsmanship defects and material flaws. If anything goes wrong – a popped rivet, a broken buckle, a loose stitch – we’ll take care of the repair. No receipt needed, we recognize our own work! Non-leather products come with a standard 24-month warranty.
❗ Choosing the right gear matters! ❗
Every dog is different, and not every product suits every four-legged friend. A thin leather show lead is perfect for an elegant performance in the ring, but it won’t survive a powerhouse dragging its owner like a runaway train. If your dog pulls like a freight locomotive or has already snapped a few leashes in its time, you’ll need something sturdier.
The same goes for collars. A slim 13mm decorative collar with fine metal fittings looks fantastic on a calm dog enjoying a stroll in the park. But if you’ve got a wild child who dives headfirst into every adventure, wrestles with their canine buddies, and pushes gear to the limit, expect some wear and tear. Damage caused by rough handling isn’t covered under warranty.
So choose wisely – delicate elegance for the couch potato, a tough-as-nails setup for the canine wrecking ball. If you’re unsure, we’re happy to help you pick the right fit for your dog! 💡
9) Complaints
Something didn’t go as planned? Send the product back with a description of the issue, and within 30 days, we’ll either repair it or make a new one.
The 14-day return policy doesn’t apply to custom-made goods because this piece was crafted just for you.
10) Leather Care
Leather needs love and care—rub it with balm or cream occasionally to keep it from drying out. Avoid extremes (heavy rain, fire, mud madness). Slight variations in color or texture? That’s proof it’s genuine leather, making every piece unique.
In Conclusion
Thanks for reading all the way through. Now you know you’re not just buying any product but an original piece from a workshop where every detail matters. Don’t hesitate—let us craft something that’ll bring you joy for years to come.
Order now and enjoy the luxury of owning exclusive leather that works for you and looks amazing!