Terms and conditions

Welcome to the general business conditions of TILE CZ s.r.o., the operator of www.sladeczech.com, registered at Konečného 1941/8, 710 00 Ostrava 10, Czech Republic.

Our company is registered with the Commercial Register at the Regional Court in Ostrava, section C, insert 16999. Our identification number is 25381067.

CUSTOM MANUFACTURING

Due to the diverse selection of sizes, colors, and designs, our entire range of products is custom-made and not kept in stock. Each product is made according to customer specifications once payment is received.

PRODUCTION TIME

Production timelines are 3-5 days after the payment is credited to our account.

PRICES

Prices are listed in Czech Crowns (CZK) and include VAT. If the order is placed in another currency, the price will be recalculated based on the current exchange rate for the Czech Crown.

PAYMENTS

For custom manufacturing, orders must be paid in full in advance via bank transfer to our account No. 942907001/5500 (IBAN: CZ5155000000000942907001) at Raiffeisenbank a.s.

According to the Act on Registration of Sales, sellers must issue a receipt to buyers and register sales with the tax authority online. In case of technical failure, this must be done within 48 hours.

SHIPPING

Products are shipped via Czech Post or international DHL delivery. Please note that international shipments with Czech Post are not insured, so Slade Czech (TILE CZ s.r.o.) is not responsible for any lost, damaged, or stolen packages with this shipping method. For international orders, we recommend using DHL for peace of mind.

Shipping costs are calculated based on the weight of your order and the destination address. The exact shipping fee will be provided at the order confirmation stage.

ORDER CANCELLATION

You can cancel your order without penalty as long as it has not yet gone into production.

WARRANTY

We provide a 99-year warranty on leather products for material and workmanship defects. Examples include torn-off rivets, ripped seams, broken buckles, or stuck trigger hooks.

This warranty does not cover normal wear and tear or defects from improper care. Other products come with a 24-month warranty.

RETURNS

To return defective goods, send them to our business address with a description of the defect. We will repair or replace the product at no cost to you within 30 days of receiving your complaint.

Please note, the usual 14-day return period does not apply to our custom-made products.

CARE FOR LEATHER PRODUCTS

Proper care is essential for leather products to prevent permanent damage, cracks, loss of color, or reduced lifespan due to moisture.

Differences in shade or design are normal and guarantee the authenticity of natural leather.

PRODUCT PHOTOS

Our product photos are for informational purposes and may vary from the actual product in terms of appearance, color, positioning, and fittings.

We recommend referring to the product description and technical specifications when selecting a product. If you have any questions, please contact us.

If you have any questions about our terms and conditions, please do not hesitate to contact us.

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For Dogs

Want to be a doggy superstar? With our collection, you'll break hearts wherever you go! Whether you're looking for Classic Collars for everyday elegance, Half Check Collars for a bit of discipline, or Greyhound Collars that are as fast as your hound. We've got it all.

And don't forget about Leashes and Brace Fittings, because no stylish collar is complete without a fancy leash. Heading to a show? Grab our Show Sets and be absolutely unmissable. For the adventurous types, we have Harnesses and Muzzles, so let's hit the trails!

Worried your pup might wander off? Check out our beautiful Dog Tags – they not only look great but also ensure your furry friend always finds their way home.

So, what are you waiting for? Pick out the perfect gear and get ready for some serious doggy admiration!

For humans

Check out our stylish leather Bracelets – the perfect accessory that will make everyone go "wow." Don’t stop there, add some fragrant Keychains and key rings to give your keys some flair. Need more? How about elegant leather Wallets and bags that keep your cash and belongings safe and chic?

But wait, there's more! We also have luxurious Belts that not only keep your pants where they should be but also look fantastic. Looking for something extra special? Take a peek at our Gift Vouchers – the perfect present for any style lover.

And don’t forget about Other unique accessories, like leather coasters that add a touch of Staffordshire elegance to any table.

So, don’t hesitate and pick out the best gear for yourself or as a gift. Make sure you and your buddy look sharp!