Terms and conditions

1. Who we are: We’re TILE CZ s.r.o., known out there in the wild world as Slade Czech. You’ll find us in Ostrava, Konečného 1941/8, and we’re proudly listed in the Commercial Register at the Regional Court in Ostrava (Section C, Insert 16999). No shady business here – just a bunch of leather lovers and handcrafting perfectionists. Our Company ID is 25381067 if you’re into legal stuff.

2. Custom made = just for you No dusty warehouses or one-size-fits-all nonsense. You pick the color, size, and design – we’ll make it exactly your way. Once we receive your payment, you’re officially on the VIP list and our workshop gets down to business.

3. Production time: As soon as your payment hits our account, it’s go time! We grab the leather, needles, and rivets, and within 3–5 working days, it’s ready. Fast, but never sloppy.

4. Pricing: All prices are shown in EUR, USD, or CZK – tax included. What you see is what you pay. No sneaky extras.

5. Payment: Since we make everything from scratch, we kindly ask for advance payment to our account No. 942907001/5500 (Raiffeisenbank). Once we see the money, we get cracking.

6. Shipping: We ship with Czech Post, Zásilkovna, or DHL – you choose. Post might take its time, DHL is like lightning. With Zásilkovna, you can pick delivery to your door, a pickup point, or a dropbox – even at midnight if you like. Shipping cost depends on weight and destination, we’ll confirm it when you order.

7. Cancellation: You can cancel before we start making your item. But once the machines roll, it’s your one-of-a-kind piece – no take-backs. Hope you get it – custom means commitment.

8. Leather goods warranty
   
   ❗ Picking the right gear matters ❗
   
   Every dog’s different, and not all products suit every four-legged friend. A slim leather show lead is perfect for fancy prancing in a ring, but won’t survive a canine bulldozer dragging its human around. Got a puller on your hands? Then you’ll need something tougher.
   
   Same goes for collars. A 13 mm decorative collar with delicate metal parts looks fab on a chill park-walker. But if your dog’s a wild one, always diving into action and stress-testing gear like a pro – expect some wear and tear. Such damage caused by rough handling isn’t covered by warranty.
   
   That includes decorations too. If your pup chews or rips them off during wild zoomies, it’s considered normal wear – and sadly not a claimable fault. Every piece has its limit, and doggo energy often wins over metal.
   
   🛠 We offer a jaw-dropping 99-year warranty on craftsmanship and hidden material defects. If your seam splits, rivet breaks, or anything fails due to a flaw – we’ll fix it or remake it. No receipt needed – we know our work blindfolded.
   
   ❗ BUT our warranty doesn’t cover natural aging – leather isn’t plastic. It changes with time, light, moisture, and care (or the lack of it). Patina, color shifts, darkening – that’s character, not a flaw.
   
   ⚙️ Same deal for hardware. Brass, copper and other uncoated metals oxidize – they may darken, turn green, or get that vintage charm. It’s nature, not a defect. Want bling that lasts? Maintain it – or go for coated/stainless if we offer it.
   
   🧰 And if trouble strikes outside warranty – accident, tugged leash, yanked hardware? No stress. Send us pics and a short story, we’ll check it out and quote the fix.
   
   🧾 For non-custom goods, standard 24-month legal warranty applies.

9. Claims: Something went wrong? Send the item back with a description, and within 30 days we’ll either fix it or send a new one. Sorry, 14-day no-reason return doesn’t apply to custom stuff – that baby was made just for you.

10. Leather care: Leather ain’t immortal. Wanna keep it happy? Show it some love – like you do with your favorite boots or old leather jacket. 🧴 Rub in some balm or conditioner now and then, especially after rain or forest fun. 🌧 Avoid extremes – downpours, muddy mayhem, fire, saltwater – leather hates drama. 🎨 Small color differences, wrinkles or scars? Not defects – they’re proof it’s the real deal.

Wrap-up: Thanks for reading this far! Now you know – you’re not just buying a thing, but a handcrafted original made with real care. So don’t wait – let us create something that’ll bring you joy for years.

Order now and treat yourself to the luxury of owning exclusive leather that lasts and looks damn good!