Question 1

How do I choose the right size?

Accepted Answer

Measure your dog calmly around the neck or chest where the collar or harness is normally worn. Add approximately 1–2 cm for comfortable wear. If you are unsure, check our Measuring section or contact us for advice.

Question 2

Is the product suitable for everyday use and shows?

Accepted Answer

Yes, our products are designed for both daily walks and show use. They combine practical construction, high-quality materials and a presentable look.

Question 3

Is it strong enough for a powerful dog?

Accepted Answer

We use strong leather, solid metal hardware and hand stitching. The products are suitable even for stronger dogs, but we recommend choosing the appropriate width and type of collar or harness according to how much your dog pulls.

Question 4

How do I shop on the Slade Czech e-shop?

Accepted Answer

Choose the product you like, add it to the cart, select your payment and shipping method, and submit the order. You will receive a confirmation e-mail with payment details. Once the payment is received, we start making your custom piece and keep you updated.

Question 5

When will my order arrive?

Accepted Answer

All items are made to order after payment has been received. Standard production time is around 3–5 days and may be slightly longer during busy periods. We always try to dispatch your order as soon as possible.

Question 6

Can I change or cancel my order?

Accepted Answer

If production has not started yet, it is usually possible to change or cancel the order. Please contact us as soon as possible and we will let you know the current status.

Question 7

How and from what are your products made?

Accepted Answer

Our products are made by hand using traditional tools and carefully selected materials. Each item passes through several stages of manual inspection to ensure you receive a high-quality, honestly crafted product.

Question 8

What payment methods do you accept?

Accepted Answer

We accept online card payments via a secure payment gateway and bank transfers according to the details in your confirmation e-mail. Production starts after the payment has been credited.

Question 9

Can you make a custom item that is not in the offer?

Accepted Answer

Yes, custom orders are possible. If you have a specific idea, please contact us with your request and we will check what can be done and discuss the options of a fully bespoke piece.

Question 10

Do you ship your products abroad?

Accepted Answer

Yes, we ship our handmade products worldwide. If you have questions regarding international shipping and payment options, feel free to contact us and we will be happy to advise.

Question 11

How should I care for a leather product?

Accepted Answer

Avoid prolonged soaking and do not dry leather directly on a radiator or in strong sunlight. After getting wet, let the product dry naturally at room temperature and occasionally treat it with a suitable leather conditioner.

Question 12

Can my dog go into water with a leather collar or harness?

Accepted Answer

Occasional rain or a short swim is usually fine, but long-term soaking is not ideal for leather. For frequent swimming we recommend using special water-friendly or working gear instead.

Question 13

How long will a leather product last?

Accepted Answer

With proper care, a leather product can last for many years. Quality leather develops a natural patina over time and retains its functionality and appearance when treated reasonably.

Iron Pup

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