Withdrawal from Purchase Contract
This form is intended for notifying us of your cancellation of a purchase contract entered into through the Slade Czech online store.
Once the form has been submitted, we will send you confirmation of its receipt. If any information is incomplete or additional clarification is required, we will contact you using the email address or telephone number provided.
Important Notice
Most products offered by Slade Czech are not mass-produced. They are individually handcrafted according to each customer's specific requirements.
This applies in particular to products:
- manufactured according to measurements provided by the customer,
- personalized with a dog's name, telephone number, monogram, or other custom details,
- produced in a customer-selected combination of leather, stitching, hardware, or decorations,
- modified according to instructions provided in the order notes.
Such products are generally exempt from cancellation and return rights applicable to standard purchase contracts.
Legal Information
Products made according to customer specifications or clearly personalized for an individual customer may not qualify for cancellation or return rights that normally apply to standard retail purchases.
Therefore, if a product has been custom-made or modified according to the customer's individual requirements, standard cancellation rights may not apply.
Every Request Is Reviewed Individually
We nevertheless recommend submitting this form even for custom-made products.
Upon receiving your request, we will review the nature of the order and determine whether cancellation rights apply to the specific product.
If cancellation is possible, we will provide instructions for returning the goods.
If the product was manufactured according to individual customer requirements, we will inform you accordingly.
Warranty Claims Are Not Purchase Contract Cancellations
If you are reporting:
- a manufacturing defect,
- damage caused during transportation,
- an incomplete delivery,
- an incorrectly manufactured product,
please do not use this form.
In such cases, please contact us at:
info@sladeczech.com